MyKite.ca sells school products selected for daily use, durability, and practical value.
Warranty coverage depends on the brand and product type. This page explains what is covered,
what is not covered, and how to submit a warranty claim.
Kite Backpack Warranty
Kite backpacks are covered by a 3-year limited warranty against defects in materials and workmanship.
MyKite.ca provides direct warranty support during the first 12 months from the date of purchase. After the first 12 months, warranty requests may be reviewed case by case under the manufacturer’s limited warranty terms.
GoPack Backpack Warranty
GoPack backpacks are covered by a 1-year limited warranty against defects in materials and workmanship.
What Is Covered
- Manufacturing defects
- Defects in materials
- Defects in workmanship or construction
- Hardware or stitching defects caused by normal intended use
What Is Not Covered
- Normal wear and tear
- Misuse or improper care
- Overloading the backpack
- Accidental damage
- Cuts, scratches, stains, burns, or cosmetic damage
- Damage caused by washing machines, dryers, heat, chemicals, or sharp objects
- Lost or stolen products
Proof Required
To review a warranty claim, we require:
- Proof of purchase from MyKite.ca
- Order number
- Clear photos of the issue
- Short explanation of how the issue occurred
How Warranty Claims Are Handled
After reviewing the claim, MyKite.ca may choose one of the following options:
- Repair guidance
- Replacement, if the issue qualifies and stock is available
- Store credit, when appropriate
- Decline the claim if the issue is not covered by warranty
MyKite.ca reserves the right to determine whether a product issue qualifies as a warranty defect.
How To Submit A Warranty Claim
Email us at support@mykite.ca with your order number, photos, and a short description of the issue.
Important Note
Warranty coverage applies only to eligible products purchased directly from MyKite.ca. Warranty terms do not replace or limit any rights available under applicable Canadian consumer protection laws.
Warranty FAQ
What warranty do Kite backpacks come with?
Kite backpacks are covered by a 3-year limited warranty against defects in materials and workmanship. MyKite.ca provides direct support during the first 12 months from purchase.
What warranty do GoPack backpacks come with?
GoPack backpacks are covered by a 1-year limited warranty against defects in materials and workmanship.
What does the warranty cover?
Warranty coverage applies to manufacturing defects, defects in materials, defects in workmanship or construction, and hardware or stitching defects caused by normal intended use.
What is not covered by warranty?
Warranty does not cover normal wear and tear, misuse, improper care, overloading, accidental damage, cosmetic damage, washing machine or dryer damage, lost products, or stolen products.
How do I submit a warranty claim?
Email support@mykite.ca with your order number, clear photos of the issue, and a short description of how the issue occurred.