Return Policy – 14-Day Returns (30-Day for Members)

Effective Date: August 4, 2025
Website: MyKite.ca
Contact: support@mykite.ca 

---

1. Standard Returns (14 Days)

You have 14 days from delivery to return eligible items.

• Items must be unused, unwashed, and in original packaging with tags.
• Proof of purchase (order number or receipt) required.
• Original shipping fees are non-refundable unless we shipped the wrong or a defective item.

2. Extended Returns for Members (30 Days)

Members of MyKite Club get 30 days from delivery to return eligible items.

• Membership must be active at the time of purchase (account + email subscription).
• Same item condition rules as in Section 1.
• Exclusions in Section 6 still apply.

3. How to Start a Return

Submit the form here: https://mykite.ca/product_returns

• After approval, we email return instructions.
• You can ship with your carrier (with tracking), or request a prepaid label.
• If you use our label, we deduct the label cost from the refund.

4. Refunds

• Refunds go to the original payment method.
• We process refunds within 5–10 business days after inspection.
• Used, damaged, or incomplete items may receive a partial refund or be declined.

5. Exchanges

Place a new order for the replacement item and return the original using the steps above.

6. Non-Returnable Items

• Items marked “Final Sale” or “Clearance”.
• Personalized or customized items.
• Opened water bottles, thermoses, or food containers (hygiene).
• Gift cards.

7. Damaged or Incorrect Items

Report within 7 days of delivery. Include photos of the item, packaging, and shipping label. We replace or refund after review.

8. Return Shipping and Packaging

• Pack items securely in original packaging when possible.
• Include the order number inside the package.
• Keep the return tracking number until the refund is complete.

9. Questions

Email support@mykite.ca

---

By submitting a return, you agree to this policy. This policy applies to purchases at MyKite.ca shipped within Canada. We reserve the right to update the policy to reflect changes in operations or law.